Inserts in Direct Mail Packages: Do They Add or Subtract from Results?
Like everything else, it depends.
Special inserts have a place in a direct mail package, but it depends on their purpose, which should be very specific. The first rule, however, is that an insert should support the primary goal of the package, which is to raise money. It should not have a purpose of its own especially one that is at odds with or a distraction from the goal of fundraising.
A special insert that is time consuming to read or fill-out, like an application or survey, delays the impulse of writing out a check or filling in credit card information for a gift. Documents that entail extra work are going to prolong the quick action that generates a gift. If the insert doesn’t add promotional value to the primary goal, it will split the thought process between two different concepts and the reader will put down all the package components until a “better time” to read, thus ending in a lost response. (Read on …)